Effective Date: June 2026

1. Introduction

Timeless Knots ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website (thetimelessknots.com) or placing an order with us, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information you provide directly:

Name (first and last).
Email address.
Phone number.
Delivery address.
Order details, custom order specifications, and any messages you send us.
Payment information — note that we do not store your card or payment details. All payment processing is handled securely by our payment gateway partner (Razorpay).

2.2 Information collected automatically:

IP address and browser type when you visit our website.
Pages visited, time spent on the site, and referring URLs (via website analytics).
Device type (desktop or mobile).

This information is collected through cookies and standard web analytics tools (such as Wix Analytics). It is used in aggregate form to understand how visitors use our website and to improve your experience.

3. How We Use Your Information

We use your personal information only for the following purposes:

To process and fulfil your orders.
To communicate with you about your order status, dispatch, and delivery.
To respond to your queries and customer service requests.
To send order confirmations and shipping notifications.
To improve our website and product offerings based on aggregate usage data.
To comply with applicable legal obligations.

We do not use your personal information for automated decision-making or profiling. We process your personal data to fulfil the order and service you have requested — for example, to process payment and deliver your purchase. Where we process your data for additional purposes such as marketing, we rely on your explicit consent, which you may withdraw at any time.

4. Marketing Communications

We will only send you marketing communications (such as new collection launches, offers, or brand updates) if you have explicitly opted in to receive them. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly at hello@thetimelessknots.com.

We do not send unsolicited messages via WhatsApp or SMS.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to any third party. We share your information only in the following limited circumstances:

Courier and logistics partners: Your name, phone number, and delivery address are shared with our shipping partner solely for the purpose of delivering your order.
Payment gateway: Your payment details are processed securely by Razorpay. We do not have access to your full card or bank account details.
Website platform: Our website is hosted on Wix, which processes basic usage and order data as part of its platform services.
Legal compliance: We may disclose your information if required to do so by law or in response to a valid legal process.

All third-party service providers are required to handle your data securely and only for the purpose for which it was shared.

6. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors interact with the site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website, including the shopping cart.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order-related data is typically retained for a period of 3 years for accounting and legal compliance purposes. After this period, your data is securely deleted.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for secure data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that is likely to affect your rights or interests, we will notify you promptly.

9. Your Rights

You have the following rights in relation to your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to legal retention requirements.
Objection: You may object to the processing of your information for marketing purposes at any time.
Portability: You may request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at hello@thetimelessknots.com. We will respond within 15 business days.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites (such as Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, together with rules framed thereunder. Any disputes shall be subject to the jurisdiction of courts in Bengaluru, Karnataka.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: hello@thetimelessknots.com

Instagram: @the.timelessknots

Website: thetimelessknots.com

Location: Bengaluru, Karnataka, India