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Shipping Policy

Effective Date: June 2026

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1. Overview

All Timeless Knots products are handmade to order. This means your item is crafted after your order is confirmed — please factor in both the production time and shipping time when placing your order. Please note that our products are sold individually. Any accessories, props, footwear, or coordinating items shown in product images are for styling and display purposes only, and are not included in your order unless explicitly stated in the product description.

 

2. Where We Ship

We currently ship across India. International shipping is not available at this time but we are working toward introducing it. Please check our website or Instagram for updates.

 

3. Production Time

Before your order is dispatched, it needs to be made. Our standard production timelines are:

  • Baby and kids clothing: 10 to 12 business days.

  • Adult summer tops and vests: 10 to 12 business days.

  • Adult winter full cardigans: 15 to 20 business days.

  • Bags and accessories: 5 to 7 business days.

  • Custom orders: Timeline confirmed individually at the time of order.

Business days exclude Saturdays, Sundays and public holidays. During festive seasons or high-demand periods, production times may be extended. We will notify you proactively if this applies to your order.

 

4. Shipping Time

Once your order is dispatched, estimated delivery timelines are:

  • Metro cities (Bengaluru, Mumbai, Delhi, Chennai, Hyderabad, Kolkata, Pune): 2 to 4 business days.

  • Tier 2 and Tier 3 cities: 4 to 7 business days.

  • Remote and rural areas: 7 to 10 business days.

These are estimates provided by our courier partners and are not guaranteed. Timeless Knots is not liable for delays caused by the courier once the shipment has been handed over.

 

5. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • We periodically offer free shipping on orders above a certain value. Any active offer will be clearly communicated on the website.

 

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation via email containing:

  • The name of the courier partner.

  • Your tracking number.

  • A link to track your shipment.

If you do not receive tracking details within 24 hours of your expected dispatch date, please contact us at hello@thetimelessknots.com.

 

7. Incorrect Address

Please ensure your delivery address is complete and accurate at the time of placing the order. Timeless Knots is not responsible for non-delivery or delays caused by an incorrect or incomplete address provided by the customer. Re-shipping charges in such cases will be borne by the customer.

 

8. Failed Delivery Attempts

Our courier partners typically attempt delivery up to 3 times. If the package is returned to us due to failed delivery attempts or non-availability of the recipient we will notify you and arrange re-dispatch at your cost.

 

9. Damaged in Transit

If your order arrives damaged due to transit handling:

  • Please do not accept the package if the outer packaging is visibly tampered with or severely damaged.

  • If damage is discovered upon opening, photograph the packaging and product immediately.

  • Contact us at hello@thetimelessknots.com within 48 hours with photographs.

  • We will raise a complaint with the courier and arrange a replacement or refund as applicable.

 

10. Lost Shipments

In the rare event that a shipment is lost in transit, we will raise a formal complaint with the courier partner on your behalf. Resolution timelines depend on the courier's investigation process (typically 7 to 15 business days). We will keep you informed at every step and arrange a replacement or refund once the investigation is concluded.

 

11. Contact Us

For any shipping-related queries, please reach out to us:

 

Email: hello@thetimelessknots.com

Instagram: @the.timelessknots

Response time: Within 2 business days

 

© 2026 Timeless Knots. All rights reserved.

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